End User Training

Our experienced trainers provide end-user training to our customers either at their own locations or at our own training center.

At our training center, BALISTIKA User Training sessions are also conducted in groups to meet the training needs of newly assigned experts in laboratories.


Periodic Maintenance

At specified intervals stated in the contract, preventive maintenance is performed by our expert technical teams to prevent potential malfunctions.

Necessary software improvements and bug fixes are applied to ensure the system operates smoothly.

Expert Technical Support

Remote Support

Errors reported by the customer are resolved through remote assistance by our expert support teams.

Video Call

On-site Support

In cases where remote assistance is not possible or a software update is required, on-site support is provided to resolve the issues.